Definitions of Non-Conformance terms
There is some confusion of terms in use between different companies and organisational groups - and even within companies and groups. Some terms are used for different meanings, and sometimes multiple terms seem to have the same meaning.
To help clarify the meaning of non-conformance management and how it should be performed, the following description of terms is given – not to enforce a particular view but to help everyone understand each other
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Many of the definitions include a last paragraph in green - like this - that explains how the meaning of terms are frequently mixed up, with links to the definition of the other term.